When you see the “Note Mismatch Identified” pop-up in Eleos, it’s our way of letting you know there’s a difference between the note saved in Eleos and the one in your EHR. This alert helps prevent accidental overwriting of important information in your EHR.
Why You’re Seeing This Alert
There’s a discrepancy between the two versions of your note.
It’s a safeguard to make sure you don’t lose any critical updates.
What to Do Next
If you’re confident that the version saved in Eleos is the one you want to keep:
Click “Reopen Note with Eleos.”
This action will accept the version saved in Eleos and apply it to your EHR.
If you’re unsure, take a moment to compare the notes before proceeding to avoid unintentional changes.
❓ If you have any issues or need further assistance, please feel free to reach out to our support team at [email protected].